Terms of service
OVERVIEW
Welcome to JOYMIA. Throughout these Terms, “we”, “us” and “our” refer to JOYMIA. We operate this website and online store to provide you with access to our products, services and content (the “Services”). Our store is powered by Shopify, which enables us to offer the Services to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://joymia.co.uk/policies/privacy-policy). If you do not agree, you must not use our Services.
Nothing in these Terms affects your statutory rights under UK consumer law.
SECTION 1 – ELIGIBILITY AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You agree to provide accurate and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activity under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to display our jewellery as accurately as possible. However, colours and finishes may vary slightly depending on your device or screen settings.
All product descriptions and availability are subject to change at any time without notice. We reserve the right to limit quantities or discontinue products.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Your order is only confirmed once you receive an order confirmation email and payment has been successfully processed.
Please check your order carefully before submitting, as we may not be able to amend or cancel orders once they have been processed.
All purchases are subject to our Refund Policy (https://joymia.co.uk/policies/refund-policy).
SECTION 4 – PRICING AND PAYMENT
All prices are listed in GBP (£) and include VAT where applicable unless stated otherwise.
Shipping fees, customs duties, or additional charges (if applicable) will be clearly displayed at checkout.
You agree to provide current and accurate payment details and confirm that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are responsible for your order until it is delivered to you. Once delivered, responsibility for the goods passes to you.
We are not liable for delays caused by courier services, customs, or circumstances beyond our control.
SECTION 6 – CANCELLATION RIGHTS (UK CUSTOMERS)
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To exercise this right, you must notify us within the 14-day period.
Items must be returned in accordance with our Refund Policy.
Please note: for hygiene reasons, certain items (such as earrings) may not be eligible for return if opened, unless faulty.
SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including images, branding, logos, and designs, is the property of JOYMIA or its licensors and is protected by intellectual property laws.
You may not use, reproduce, or distribute any content without our prior written consent.
SECTION 8 – THIRD-PARTY SERVICES
Our website may include links or tools provided by third parties. We are not responsible for the content, policies, or practices of third-party services.
Your use of such services is at your own risk.
SECTION 9 – SHOPIFY PLATFORM
Our store is hosted by Shopify. Any purchases made are directly between you and JOYMIA. Shopify is not responsible for any transactions, products, or disputes arising from your purchase.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy [INSERT LINK].
SECTION 11 – CUSTOMER FEEDBACK
If you submit reviews, feedback, or content to us, you grant us permission to use it for marketing or business purposes.
You confirm that your submissions do not infringe on any third-party rights or contain unlawful material.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or update orders if necessary.
SECTION 13 – PROHIBITED USES
You must not use our Services for unlawful purposes or in any way that could harm our business, customers, or systems.
We reserve the right to suspend or terminate access if these Terms are breached.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time if you breach these Terms.
SECTION 15 – DISCLAIMER OF LIABILITY
We aim to provide accurate and reliable Services, but we do not guarantee that the website will always be uninterrupted or error-free.
Nothing in these Terms excludes or limits our liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any matter which cannot be excluded under UK law
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from your use of our Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold JOYMIA harmless from any claims arising from your misuse of the Services or breach of these Terms.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.
SECTION 19 – GOVERNING LAW
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 20 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of our Services constitutes acceptance of any changes.
SECTION 21 – CONTACT INFORMATION
For any questions regarding these Terms, please contact us at:
customerservice@joymia.co.uk