Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and bank holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).
Delivery Times
United Kingdom
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Standard Delivery: 2–5 business days
Please note that delivery times are estimates and may be affected by factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.
Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
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Courier issues
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Customs processing
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High demand periods
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External factors beyond our control
We are not liable for delays once the order has been dispatched.
Lost or Missing Parcels
If your order has not arrived within the expected timeframe, please contact us at customerservice@joymia.co.uk.
We will work with the courier to investigate the issue. Please note that we cannot guarantee replacement or refund for lost items until the investigation is complete.
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Order Tracking
Where available, tracking details will be provided via email once your order has been dispatched.
Contact
If you have any questions about shipping, please contact us at:
customerservice@joymia.co.uk